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Case 11 / YOUTUBE / Cross-cultural IDI study

Responsible AI image generation study

YouTube needed guidance for the defaults in an inclusive AI image generator. We conducted six ninety-minute interviews and cultural immersions in Lagos, Jakarta, and Mumbai, covering perspectives from the USA, Brazil, Japan, Nigeria, Indonesia, and India. Participants in every market rejected homogeneous, white-centric defaults. The study produced five forces that affect representation and guidance across four representation dimensions.

Role
Director of Design, THEFT Studio
Scope
Cross-cultural IDI study
Years
2024
countries covered
6
01 / Stage setting

Responsible AI image generation study

YouTube needed guidance for the defaults in an inclusive AI image generator. We conducted six ninety-minute interviews and cultural immersions in Lagos, Jakarta, and Mumbai, covering perspectives from the USA, Brazil, Japan, Nigeria, Indonesia, and India. Participants in every market rejected homogeneous, white-centric defaults. The study produced five forces that affect representation and guidance across four representation dimensions.

02 / Problem

Cross-cultural depth research on inclusive AI image generation principles

YouTube needed guidance for the defaults in an inclusive AI image generator. We conducted six ninety-minute interviews and cultural immersions in Lagos, Jakarta, and Mumbai, covering perspectives from the USA, Brazil, Japan, Nigeria, Indonesia, and India. Participants in every market rejected homogeneous, white-centric defaults. The study produced five forces that affect representation and guidance across four representation dimensions.

03 / My role

Director of Design, THEFT Studio

Principles for inclusive AI image generation

04 / Direction

Homogeneous defaults are rejected across every market studied

Across all six markets, participants rejected AI imagery that defaulted to a single majority look. The reaction held from the USA to Lagos, Jakarta, and Mumbai, and across race, gender, and body dimensions.

05 / Impact

Five forces gave the team a way to question image-generation defaults across six markets.

The team could now review a default across race and ethnicity, gender, attire, and other characteristics before the model generated an image. Inclusion became a product decision, not a filter applied afterward.

Case study details

Methodology

  1. Phase 01

    weight 2

    Framing

    Scoped the six markets, recruited US-based participants with representative backgrounds, and defined a cross-cultural discussion guide grounded in representation rather than raw accuracy.

  2. Phase 02

    weight 3

    Depth interviews

    Six ninety-minute IDIs exploring how participants evaluate AI-generated imagery for representation across race and ethnicity, gender, attire, and other characteristics.

  3. Phase 03

    weight 3

    Cultural immersions

    In-country fieldwork in Lagos, Jakarta, and Mumbai to ground the US-based IDIs in local visual culture, attire norms, demographic nuance, and daily life.

  4. Phase 04

    weight 2

    Synthesis

    Translated the findings into five forces that affect representation and a set of principles across four representation dimensions.

Findings / 5

  1. 01

    Homogeneous defaults are rejected across every market studied

    Across all six markets, participants rejected AI imagery that defaulted to a single majority look. The reaction held from the USA to Lagos, Jakarta, and Mumbai, and across race, gender, and body dimensions.

  2. 02

    Balanced local-population representation is the baseline

    Participants expected AI imagery to reflect balanced local-population representation rather than over-indexing on a global majority. The baseline is locality-aware, not universally uniform.

  3. 03

    Attire, age, and body diversity matter as much as race

    Race and ethnicity are the most visible axis, but attire, age, body, and ability carried nearly equal weight in whether an image read as genuinely representative.

  4. 04

    Representation changes with place and time

    Five forces shaped the result: Compounding Complexity, Shifting Demographics, Ideals vs Reality, Visual Representation, and AI and Inclusion. Together they showed why a fixed representation specification would fail.

  5. 05

    AI inherits the training set; design choices inherit the AI

    Participants understood that AI inherits biases from its training data. They expected product teams to treat generation defaults as a design decision carrying responsibility downstream, not as a technical output.

Structure / 1

01

Study spec · cross-cultural IDI study

Method, coverage, and output shape as delivered.

datasheet

YTB.STUDY.01
Responsible AI study
Method
IDIs + cultural immersions
Participants
6 US-based · 90 min each
Countries
USA · Brazil · Japan · Nigeria · Indonesia · India
Immersions
Lagos · Jakarta · Mumbai
Output · 01
Five-force representation framework
Output · 02
Principles across four dimensions
Homogeneous defaults were rejected across every market. Balanced local-population representation became the baseline expectation for inclusive AI image generation.

Deliverables / 5

  • Cross-cultural depth-interview readout
  • Five-force representation framework
  • High-level principles across race / ethnicity, gender, attire, and other characteristics
  • Cultural-immersion field notes from Lagos, Jakarta, and Mumbai
  • Implications deck for responsible AI product teams

Outcome

Five forces gave the team a way to question image-generation defaults across six markets.

The team could now review a default across race and ethnicity, gender, attire, and other characteristics before the model generated an image. Inclusion became a product decision, not a filter applied afterward.

Framework
Five forces · four dimensions
Coverage
6 countries · 3 immersions
Reframe
Output filter to design default
Informs
Responsible AI image generation